Complaints

We do all we can to ensure that our customers receive the best, most satisfying service. This makes it important for us to continually improve and work quickly to rectify mistakes.

If you are not satisfied with our service or our performance, we would like to know what went wrong in your specific case. You can contact us at any time by phone or by email.

If your concern cannot be resolved satisfactorily, please submit your complaint here. Complaints can be submitted and will be accepted in all official Swiss national languages.

Complaints - DUAL

In addition, the following positions may also be available to you:

Complaints - Lloyd’s of London

Local Swiss supervisory authority: FINMA. ( Complaint - FINMA )