Complaints

We do all we can to ensure that our customers receive the best, most satisfying service. This makes it important for us to continually improve and work quickly to rectify mistakes.

If you are not satisfied with our service or our performance, we would like to know what went wrong in your specific case. You can contact us at any time by phone or by email.

If your concern cannot be resolved to your satisfaction, the following contacts are available to help with your complaint:

Complaints - Lloyd’s of London

Complaint - FINMA